We all expect quality and expert care and teaching for your child in order that they achieve their potential. Working together will give us the best chance of solving a problem that may arise during your child’s years in preschool and school.
We also recognise that at times things may go wrong. If you have a concern or a complaint, we want you to let us know. It’s important to learn from mistakes or misunderstandings so that we can improve your child’s experience and learning, and also improve processes where possible.
The first step in working through a complaint is to talk to your child’s teacher, and then the principal or director if you still are not happy.
About complaints or concerns A complaint may be made by a parent if they think that the school has, for example:
Your concern or complaint may be about:
Sometimes a complaint is about something we have to do because of State or Federal law. In such cases we are able to talk to you about the matter and help you understand the requirements and why they exist.
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Where to find information Copies of the school/preschool’s Parent Guide to Raising a Concern or Complaint brochure are available from Reception and on the school website. Steps guiding how complaints should be made are explained in the brochure. You might like to visit the department’s website at: https://www.education.sa.gov.au/complaint-management-and-reporting or email: This email address is being protected from spambots. You need JavaScript enabled to view it. There is also a Freecall number 1800 677 435. Contact persons: Lorna Fenech – Principal phone: (08) 8248 9100 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. Sue George-Duif - Education Director LeFevre Peninsula Partnership Phone: (08) 8416 7341 In order to resolve issues, complaints received either via phone, email or in writing will aimed be followed up promptly (ideally within in 15 working days). Parents will receive acknowledgment of any complaint with a written response as soon as possible from the Principal. Teachers, the Principal, and if required, the Education Director, will work with parents to resolve any issues or complaints. Received complaints will be clearly documented and recorded in writing. |